🛡️ Warranty Policy
At Shochem Shanghai, we are committed to providing high-quality fitness products that you can rely on. To give you peace of mind, we offer a limited warranty on our products against defects in materials and workmanship.
✅ What Our Warranty Covers
Our warranty covers:
- Manufacturing defects
- Faulty materials
- Issues affecting product functionality under normal use
If your product arrives damaged or develops a fault within the warranty period, we will gladly assist with a replacement or solution.
⏳ Warranty Period
- Most products come with a 30-day warranty from the date of delivery
- Some items may include extended warranty coverage (specified on the product page)
❌ What Is Not Covered
Our warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or improper handling
- Unauthorized repairs or modifications
- Damage caused by accidents or external factors
- Improper storage or maintenance
🔄 How to Make a Warranty Claim
To request a warranty claim, please follow these steps:
- Contact us at support@bodyfitnes.shop
- Provide your order number
- Include clear photos or videos showing the issue
- Briefly describe the problem
Our support team will review your request and respond within 24–48 hours with the next steps.
🚚 Replacement & Solutions
If your claim is approved, we may offer:
- A replacement product (free of charge)
- A partial or full refund (depending on the situation)
- Store credit
Note: Customers may be responsible for return shipping unless the item is defective or incorrect.
⚠️ Important Notes
- Warranty claims must be made within the stated warranty period
- Items must be used according to their intended purpose
- Proof of purchase is required for all claims
🤝 Our Commitment
Your satisfaction is important to us. At BodyFitnes, we stand behind the quality of our products and aim to resolve any issues quickly and fairly.